1st Action Services is a family-run business. We understand the emotional impact that water and/or fire loss has on our customers. Therefore, we are not only dedicated to providing our customers with fast, dependable, and professional service. We are also committed to working closely with our customers to ensure their experience is as simple and stress-free as possible. "...thank you very very much for your professionalism, kindness, caring and joking around after I watched my apartment building in flames. Your personnel are great! It's an exasperating experience, yet I felt comfort the day your team was handling my possessions...My deepest thanks, Lynn M. Bernstein." We believe our customers are the best testimonial for the quality of work and service levels we provide. That is one reason we developed the Quality Assurance Program. This program ensures that no invoicing takes place until the customer signs a Statement of Satisfaction and Completion indicating their 100% satisfaction. We also request that they complete a Quality Assurance Form giving them an opportunity to rate the “people side” of our services. 1st Action Services has also created a customer website specifically designed to handle the customer’s needs. This website provides one place where customers can go at their convenience to access clear and concise information that is critical to their specific situation. We also developed an e-mail response system which allows customers to ask questions of our staff when it is most convenient for them. 1st Action Services continually monitors the response system, providing timely and helpful feedback. Company Profile | Professional Services | Customer Care | Quality Assurance Program | Photo Gallery | Our Guarantee | Industry Resources | Contact Us | Links | Home 1st Action Services Copyright © 2000. All rights reserved. Developed by Compass Marketing Group